By visiting our website and/or purchasing a product, you subscribe to our "Service" and agree to be bound by the following terms and conditions (the "Warranty Activation Terms"), including those additional terms, conditions, and policies referenced herein
or linked to the website by hyperlink. These Warranty Activation Terms apply to all users of x-leader.sa.
Please read these Warranty Activation Terms carefully before accessing or using the website. By accessing or using the Warranty Activation Terms, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, you may not be permitted to activate the Warranty or use any of its services.
You can review the most current version of the Terms of Service at any time by visiting this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
The warranty covers the following X-Leader packages: (X-Leader Mag Package and X-Leader Travel Package)
X-Leader Protection Package Warranty Policy:
1- The warranty is valid only if the name of the authorized merchant (seller) is registered with the agent on the purchase invoice.
2- The warranty is exclusive and valid only for the shatter-proof protector for the external screen and the back cover of the phone.
3- The warranty covers a broken back of the device without the camera lens.
4- If the protector is installed incorrectly or in an unauthorized store, the warranty will be rejected.
5- The product must be present on the device to be eligible for the warranty.
6- The warranty covers only a broken front screen and does not include the illuminated edges of the device as shown in the image and the internal screen.
7- The warranty does not cover damage resulting from misuse.
8- The mobile phone must be videotaped from the front and back, provided it is unlocked to the IMEI number. All information from the purchase invoice and private information must be uploaded within 24 hours of the purchase invoice date to activate the warranty.
9- The warranty is valid for one year from the date of the purchase invoice, not from the date of warranty registration or replacement claim.
10- The agent alone decides whether to accept a replacement claim, cash refund, or compensation as they deem appropriate, after conducting a quality inspection of the product.
11. Warranty compensation may be either a replacement of the external screen or back cover, based on the inspection, or a refund of the actual purchase value, provided that it does not exceed the maximum compensation limit: (1,000) one thousand riyals for the front screen only and (300) three hundred riyals for the back screen for the iPhone 16 and 17 models. For the iPhone 11 to 15 Pro Max models, compensation is as follows: the maximum compensation limit is (500) five hundred riyals for the front screen only and (300) three hundred riyals for the back screen. For Samsung phones (S24 - S25 Ultra), the compensation amount for the front screen is (500) riyals. For iPads, compensation is (500) riyals for the front screen only.
12. The external cover (case) of the product may be replaced only once and during the warranty period.
13. If the invoice image is not available next to the phone, and the IMEI number is unlocked after installation, activation or compensation will not be accepted.
14- If any of the required conditions are not met, the compensation request will be rejected.
15- The warranty does not cover devices that have been opened or previously serviced.
16- The claim can be submitted either via WhatsApp: https://wa.me/message/IXLBKLWCRQGFI1 or via points of sale or the authorized agent's website: https://x-leader.sa -17- If compensation is requested via points of sale, the following must be provided:
The device must include the serial number found on the installation invoice.
A photo of the product at the time of installation, showing the device's internal serial number (IME).
A photo of the invoice.
18- When claiming via the website or WhatsApp, the following must be provided:
A purchase invoice, including the name of the authorized seller.
A photo of the product at the time of installation, showing the device's internal serial number (IME).
A photo of the invoice.
A video demonstrating the defect along with the IME.
The processing time is (3-15) business days.
One device will only be replaced once.
Send a video of the front and back of the phone, unlocked, before the breakage, showing the IMEI number.
Note: If the agent decides to replace the product, either by replacing the external screen or the back cover, you must visit the nearest authorized agent branch, taking into account the provisions of paragraph (6) of the warranty terms. If the agent decides to replace the product with a cash refund, this will be done via bank transfer to the authorized account.